COURSE OVERVIEW
This course is designed to provide participants with the skills and knowledge necessary to resolve conflicts effectively, maintain positive relationships, and foster a harmonious environment. It covers the dynamics of conflict, techniques for de-escalating tense situations, and methods of mediation to ensure win-win outcomes for all parties involved.
conflict resolution
The Conflict Resolution training is a 6-Week program (2-hour weekly sessions) during which the student learns about the fundamentals of CR.
Target Audience: Professionals, managers, team leaders, HR personnel, and individuals interested in learning how to manage conflict in the workplace, community, or personal relationships.
Week-by-Week Breakdown:
Week 1: Understanding Conflict
Week 2: Conflict Management Styles
Week 3: Communication and Emotional Intelligence in Conflict
Week 4: Mediation and Negotiation Techniques
Week 5: De-escalation Strategies
Week 6: Post-Conflict Management and Building Long-Term Solutions